Santa Cruz Vacations from $169

I stayed with my family for 2 nights on a half board regime. Unfortunately the check in was really poor. There was a lady who clearly does not have qualifications to work at the reception. First we arrived at 2.30 ( spanish time) and the rooms were not available yet. No time was given to when would they make it ready and assumed we were ok with this or this is a normal practice when check in is from 2pm. No apologies offered, only offered to leave our bags at the luggage area. No explanations given about tje hotel. Very poor and disappointing start! Half board is a joke. Main course is very small portions and you cannot even read anywhere what are the options and what does it contain. If you are lucky to have a nice person serving you like we had our first night then you might enjoy. Second night we had a young man who does not have a clue how to serve food or behave with guests. It just makes you want to leave and never come back. Breakfast is OK. Nothing too Wow for a 4 start hotel, which clearly is a 3* pretending to be a 4*. Rooms are spacious but the room cleaning service is just making beds and wipe of toilet. Floor is not hoovered! Did not go to the pool area so cannot comment. There is a coffee room downstairs near the reception but again very badly kept. Makes you feel unwelcome! Not a place to enjoy the hotel but ok to visit and do like bed and breakfast. There is free parking outside so is a bonus.

The staff was very nice and the property was very central area of old town, restaurants, shopping, historic center.

Far exceeded my expectations! The room was large, very clean and the location couldn’t be beat! The hotel staff, while not onsite, was extremely communicative and was always available. I would highly recommended staying here! The cathedral is steps away! Thank you!!!

The room so spotless, the staff were very polite, the general ambience was excellent, the location was perfect and although in the centre it was quite at night. The only downside was the partially frosted bathroom door. We are a conservative couple and did not enjoy the view from the bed!